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Shipping & Returns

Shipping Policy: All orders placed before 3:00 PST, will be shipped the same Day for any of the items we stock in our warehouse. Delivery time via UPS can range from 1 to 6 business days in US. Freight will be charged on the actual shipping weight as per UPS rates. If an item is damaged when received, please contact A-1 Supply Company, Inc. within 2 business Days of receiving the package and do not dispose the original shipping carton.

When your order is received, please check your order carefully. If there are any problems with your order, please contact us as soon as possible to make any necessary corrections. For all international orders, shipping rates vary from country to country. All applicable customs and import duties are the sole responsibility of the customer.

Return Policy: Customer must obtain return goods authorization ("RGA") prior to returning goods. Unless we have erred in filling your order, all returns must be prepaid. No merchandise will be accepted for return which is customized or which has been held for over 30 days. We reserve the right to determine if the Buyer has abused the item in question. If it cannot be returned to stock, credit will not be given. The original invoice must accompany all returns. Orders returned due to customer error must be prepaid and are subject to restocking charge. No merchandise will be accepted without an "RGA.

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